Most of the OxTS navigations systems have on board storage that record raw data files. The raw data files contain
- Raw data from the GPS and IMU
- Configuration of the unit
- Details of the unit
Use widget below to upload files with a description of the issue. Then please contact us to tell us you have done this. We will then create a secure workspace and transfer your files to it. You can then use that workspace again whenever you wish to send us files.
When uploading your files and please add the following details:
• Customer's name.
• Link Zendesk Ticket number if available
• Serial number of the utilised unit.
You will be invited as an editor, which means you have full control over the data within your folder and you can invite others to view the contents. Your data is viewable only by OxTS Support staff and those people you invite. If you have any questions regarding this process or the features of the system that we use then please contact us.